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We know you like poking around. That’s cool, so do we.
This page is our playground rules for security research. Follow them, and you’ll be part of the crew. Break them, and… well, let’s just say you won’t make the Hall of Fame.

Hack US
If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized, we will work with you to understand and resolve the issue quickly, and we will not recommend or pursue legal action related to your research.
Under this policy
Our Special Guidlines
Confirm, Don’t Compromise
Use exploits only to prove the bug exists, don’t go full villain.
Share Responsibly
Give us time to fix before going public. Anonymous reports welcome, but quality matters.
Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.
Out of Scope
- DoS/DDoS attacks
Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data
- Social engineering
Social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing
- Third‑party services
Test third-party applications, websites, or services that integrate with or link to or from our systems
- User devices
Physical testing (e.g. office access, open doors, tailgating)
Reporting a Vulnerability
We accept vulnerability reports at support@therapy-vr.com. Reports may be submitted anonymously. We support PGP-encrypted emails.
Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. If your findings include newly discovered vulnerabilities that affect all users of a product or service and not solely Therapy VR, we may share your report with the Cybersecurity and Infrastructure Security Agency, where it will be handled under their coordinated vulnerability disclosure process. We will not share your name or contact information without express permission.
In order to help us triage and prioritize submissions, we recommend that your reports:
- Adhere to all legal terms and conditions outlined at this page and our Responsible Disclosure Terms of Service.
- Describe the vulnerability, where it was discovered, and the potential impact of exploitation.
- Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).

Therapy VR is committed to timely correction of vulnerabilities. However, we recognize that public disclosure of a vulnerability in absence of a readily available corrective action likely increases versus decreases risk. We may share vulnerability reports with the Cybersecurity and Infrastructure Security Agency (CISA), as well as any affected vendors. We will not share names or contact data of security researchers unless given explicit permission.
In order to help us triage and prioritize submissions, we recommend that your reports:
- Describe the location the vulnerability was discovered and the potential impact of exploitation.
- Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).
- Be in English, if possible.
When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible.
- Within 3 business days, we will acknowledge that your report has been received.
- To the best of our ability, we will confirm the existence of the vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, including on issues or challenges that may delay resolution.
- We will maintain an open dialogue to discuss issues.
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